Regence Innova, Engage and
Activate products are available to all size
employer groups. They feature flexible options;
allowing employers to choose copayment, coinsurance
and deductible amounts. Members can seek services
from any provider.
Product features
- Unique family or individual
member cards
with background images
- Dedicated Customer
Service phone number
for Innova, Engage and Activate questions
1 (800) 475-1149
- Members seek services
from any provider on
our networks or from non-contracted providers
- Activate members
are rewarded for participating in a wide variety of activities
geared toward improving and maintaining health.
Reward points earned upon completion of the
activities are tracked in an individual Member
Choice Account and convert to dollars that
can be used to pay for covered medical expenses,
including deductibles and coinsurance.
Learn more about Innova,
Engage and Activate (PDF) »
Identifying
members
Copayment
information for Innova is listed on the front
of the member card. Coinsurance, deductible and
network information is not included on the member
cards. Please contact Regence Provider Customer
Service for these products at 1 (800) 475-1149
or use Regence
Online Services for Providers to
receive coinsurance and deductible or network
information for these members.
- Key Differences
- Innova, Engage and Activate members can
choose from a selection of seven different
backgrounds on their member cards
- Members can also choose whether to have
family or individual cards
- Icons on the back of the card identify
the various types of benefits available:
medical, dental, vision and pharmacy
View sample Innova, Engage and Activate member
cards (PDF) »
Obtaining benefits, eligibility or claim
information
Use Regence Online Services
for Providers for easy access to benefits, eligibility and claim status
for patients with Innova, Engage and Activate. Physicians, other health care
professionals and facilities are responsible for pre-authorizing
all services listed on the Group
and Individual Products Pre-authorization
List »
Innova, Engage and Activate products have a
unique Customer Service phone number for providers
1 (800) 475-1149.
Claim Vouchers
Providers will receive unique Claim Vouchers
for Innova, Engage and Activate claims.
- Boxes around the headers for each amount
- Line by line breakdowns
- Codes billed by line item and then, if
applicable, the code(s) bundled into them
- Specific error messages
View examples and
explanations of Innova, Engage and Activate claim
vouchers (PDF) »
Activate Member Choice Fund payments
When a Activate member elects to use his or
her Member Choice Fund to pay medical deductibles
or coinsurance, the payment will be noted with
a new explanation code of ZMO, Member Choice
Account payment.
View sample
Activate Member Choice Account (PDF) »
Provider networks
Innova, Engage and Activate members can seek
services from our Traditional, Preferred Provider
Organization (PPO) or non-contracted providers.
Workshop
Identify members, become familiar with member-driven
benefit structures and understand our payment
vouchers for these members using our online
workshop.
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