Regence Online Services for Providers will be renamed Provider Center on December 1. This name change better reflects that this resource is more than just an online tool. Provider Center is a complete resource that allows your office to quickly and easily: Verify patient eligibility and general benefits View member deductible and coinsurance maximum amounts Review the status of submitted claims and payment information Search for and view payment vouchers by provider name, voucher number or check number Search for providers Review and respond to member feedback about their experiences with you Expand your individual profile page, including philosophy of care, practice areas of expertise, appointment availability, patient demographics, awards and other distinctions For your patients on our new medical products: InnovaSM, EngageSM, ActivateSM and HSA Healthplan 2.0SM or our new dental products: EncoreSM, RadianceSM and ExpressionsSM, you can view specific benefit details, benefit summaries or a complete benefit booklet in PDF format. For your BlueCard® (out-of-area) patients, you can view eligibility and claim information.

Existing Account Login   View information for members on our new medical or dental plans, Regence MedAdvantage, FEP or BlueCard®. View Regence members with all other coverage. Update Account Information Update account details such as site administrator, email or street address, or phone number. Register New Account Select Action Register New Organization Register New User with OAID

Find out about:

• How to register
• Technical requirements
• System hours
• Site administrators
• Our support team

How to register

Becoming a User is Easy!

The system is available to providers and health care facilities who have a valid National Provider Identifier (NPI) number.

Billing services: Please provide a copy of the signed business agreement between you and the provider in order to access patient information for that provider. After registering for a new account or updating existing account information please fax your business agreement to (877) 329-3342.

1. Registering your organization

• Determine who in your office or organization will act as your site administrator
• Request access by registering your organization. This should only be completed once by the site administrator for your site, organization or office.
• Your site administrator will be contacted within five business days to complete the set up of your account. (If you receive a message concerning your new OAID registration, please contact our support team within five business days in order to complete the registration process.)
• The site administrator will then receive an Organization Access ID (OAID) which will allow users at your organization to self-register for access.

2. Registering for user access

• Your OAID, created by registering your organization, will allow new users to self-register online. New users cannot self-register without your organization's OAID.
• After you have completed an online registration form, the site administrator will receive an email indicating that he or she must approve the activation of the employee's account. The site administrator may also provide verbal approval by contacting our support team at 1 (888) 427-0470.
• After the approval is complete, you will receive an email indicating that your account is active.
• If you have any problems or questions, please contact our support team at 1 (888) 427-0470.

Technical requirements
Users need a computer with an Internet (cable or DSL recommended) connection speed of 56k or higher and an Internet browser with 128-bit encryption.

System hours

Site administrators
Each office or organization with system access is known as a "site." Each site must have an appointed site administrator. The site administrator will be responsible for monitoring all user access for your organization or office.

• Site administrators allow new users access to their organization information by providing them with the OAID and self-registration instructions.
• Site administrators can request the following changes to their organization's account:
  • Site administrator change (new site administrator or change to contact information)
  • Office change (new office manager, office address, phone or email change)
  • User delete (new users may self-register online using your OAID)

Remember to have new physicians or other health care professionals joining your practice register for new-user access. Registered users can:

• Perform routine claims, benefit and eligibility inquiries quickly and easily
• Create a personalized online space to share information about their practice by updating their Enhanced Provider Profile

Our support team
Help is available when you need it.

• Most screens feature clearly labeled buttons to help you navigate the system
• A help section provides additional information
• Our Regence Online Services for Providers support team is available to answer your questions:
  • Phone 1 (888) 427-0470 - Monday through Friday - 7 a.m. to 5 p.m. (PT)