What is Regence Online Services? Becoming a User Which application should I log into? Connectivity Options Hours of Operation Training and Support Site administrators   Learn more about Regence Online Services What is Regence Online Services? Regence Online Services is a free browser-based service that allows you to access and input information for most of our members, eliminating the need to contact Customer Service for routine information such as: Patient eligibility  Patient benefits Status of submitted claims Payment vouchers and remittance

Regence Online Services Existing Account Login   View Regence members with Innova, Engage, Activate, Regence MedAdvantage, FEP or BlueCard® coverage, or view Member Feedback. View Regence members with all other coverage. Update Account Information Update account details such as site administrator, Email or street address, or phone number. Register New Account Select Entity to Register Register New Organization Register New User with OAID

Becoming a User is Easy!

NOTE: Regence Online Services is available to providers and health care facilities who have a valid National Provider Identifier (NPI) number.

1. Registering your organization

• Determine who in your office or organization will act as your site administrator
• Request access by registering your organization. This should only be completed once by the site administrator for your site, organization or office.
• Your site administrator will be contacted within five business days to complete the set up of your account. The site administrator will then receive an Organization Access ID (OAID) which will allow users at your organization to self-register for user access to Regence Online Services.

2. Registering for user access

• Your OAID, created by registering your organization, will allow new users to self-register online. New users cannot self-registration without your organization's OAID.
• Once new users have completed the self-registration process, they will be able to log into Regence Online Services.
• If you have any problems or questions, please contact our technical support at 1 (888) 427-0470.

Connectivity Options
Regence Online Services is available only via this Web site. Please note: To utilize this online system, your browser must support 128-bit encryption.

Hours of Operation
Available all hours Monday through Sunday except for some occasional maintenance periods on Sundays between the hours of 8:00 a.m. to 12:00 p.m, and 7:00 p.m. Saturday until 7 p.m. Sunday the 3rd weekend of each month.

Training and Support
Our online application is not only easy to use, it's easy to learn.

• Most screens feature clearly labeled buttons to help identify functions available and to navigate through the system.
• A help index, available in the Help section of the application, provides technical assistance and definitions of the application features.
• For technical and security support please contact Regence Online Services at at
  1 (888) 427-0470. Support is available Monday through Friday, from
  7:00 a.m. until 5:00 p.m.

Site administrators
Each office or organization with access to Regence Online Services is known as a "site." Each site must have an appointed site administrator. The site administrator will be responsible for monitoring all user access for your organization or office.

• Site administrators allow new users access to their organization information by providing them with the OAID and self-registration instructions.
• Site administrators may update user information or delete (deactivate) user access from their organization site by contacting Regence Online Services at 1 (888) 427-0470.
• If there is a change to the Site Administrator for your office or organization, please contact Regence Online Services to update your account.