Regence believes in the power of information to transform the health care system. For the last couple of years, we’ve been working to provide our members with online tools that enable them to weigh the value of their health care choices. This spring, we are launching the first of these tools - the Patient Feedback feature - giving Regence members the opportunity to provide feedback on their experiences with individual providers including physicians, dentists, other health care professionals and facilities.
We recognize that some providers may have concerns
about this new feature. We have tried to strike
a balance between responsible moderation and the
need to provide our members with unfiltered, real-time
information they expect in an online community.
We believe our moderation policy, combined with
clear member accountability, are important safeguards
to ensure responsible use of the feature. As with
all of our services, we will continue to monitor
this feature’s effectiveness and appropriate
usage to ensure it gives our members the information
they want and need to become better informed and
engaged health care consumers.
|
|
After reviewing this information, should you have
questions about the Patient Feedback tool or your individual
results, please contact your Regence
Provider Services or Dental
Services representative or email
us.
1. Have I received feedback from Regence members?
Clinics, individual physicians, dentists and other health care professionals who have received feedback from Regence members are listed alphabetically by either clinic name (all providers in the clinic are listed together) or by last name and facility.
If your name does not appear on the list, you have not yet received feedback from Regence members. You may wish to regularly review these lists to determine when you receive feedback. The lists are updated weekly.
2. How do I access my feedback?
If you have received feedback from Regence members as indicated in the list above, you may access your feedback by logging into Regence Online Services.
If you are not sure whether you have an account for Regence Online Services:
- Check with your site administrator or office manager to determine if you already have an account.
- If you do not have an account for Regence Online Services, you may request access (PDF) .
Learn more about the benefits of using Regence
Online Services.
3. Who do I contact with questions?
After reviewing this information, should you have
questions about the Patient Feedback tool or your individual
results, please contact your Regence
Provider Services or Dental
Services representative or email
us.
Note: To print a PDF document, you need Adobe® Reader®. Download it now for free.
|
