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Regence BlueShield of Idaho Logo
Idaho State For Physicians,  Other Health Care Professionals and Facilities
Contact
Provider Relations
  • New contract requests and questions on existing contracts
  • Agreement and ID number effective date issues
  • Use the secure Physician Information Update Form for changes to:
    • Address
    • Tax identification (ID) number questions or changes
    • New location ID number requests
  • Requests for education
Office Location

Provider Relations
Regence BlueShield of Idaho
P.O. Box 1106
Lewiston, ID 83501

Phone: 1 (866) 731-1330
Fax: 1 (208) 798-2046
Email: Provider Relations

Provider Relations
Regence BlueShield of Idaho
P.O. Box 2560
Boise, ID 83701

Phone: 1 (866) 731-1330
Fax: 1 (208) 333-7878
Email: Provider Relations

Please contact us about any of the above items using our request for information form or call one of the numbers listed.

Provider Center

Register to use our free, Web-online tool to:

  • Verify patient coverage, benefit types and eligibility effective dates
  • View patient benefit information, including office visit copayments
  • View the status of your submitted claims and payment information
  • Search for and view payment vouchers by provider name, voucher number or check number

Hours: 7 a.m. to 5 p.m. (PT) 

Technical support:
Phone:

1 (888) 427-0470

Provider Customer Service

Administrative Service Only (ASO)

Hours: 7 a.m. to 5 p.m.

Phone: 1 (866) 227-0913
BlueCard® Customer Service

Hours: 8 a.m. to 4:30 p.m

Phone: 1 (888) 526-5321
Federal Employee Program

Hours: 8:30 a.m. to 4:30 p.m. Monday through Wednesday and Friday (Thursday 9 a.m. to 4:30 p.m.)

Phone: 1 (877) 668-4656

HSA Healthplan 2.0SM

Hours: 6 a.m. – 6 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.)
Phone: 1 (888) 849-0460

Interactive Voice Response (IVR) available

Medical Products: Innova® and Engage® (Core Group)

Dental Products:  EncoreSM, ExpressionsSM and RadianceSM

Hours: 6 a.m. – 6 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.)
Phone: 1 (800) 475-1149

Interactive Voice Response (IVR) available

Regence Evolve Individual and Family products (Core Individual)

Hours: 6 a.m. – 6 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.)
Phone: 1 (800) 940-2569

Interactive Voice Response (IVR) available

Regence MedAdvantage
Hours: 7 a.m. - 8 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. to 8 p.m.)
Phone: 1 (877) 508-7362
Regence Bridge Medigap Products
Hours: 6 a.m. – 6 p.m., Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m.)
Phone: 1 (888) 322-8177

Interactive Voice Response (IVR) available

Regence Life and Health

Regence Life and Health sells both life products and health plans. Learn more.
Phone: 1 (800) 621-3330

Coordination of Benefits or Maintenance of Benefits

COB Dept.
   
Dual Dept.
Phone: 1 (800) 632-2022 Ext. 6484
   
Phone: 1 (800) 632-2022 Ext. 6252

Pre-authorization

Medical Services Department:
   
Pharmacy Prior Authorization:
Phone:

1 (800) 632-2022 Ext. 6558

   
Fax: 1 (800) 884-4282
Fax: Medicare Part D
  1 (888) 335-3016
Electronic Transactions
Regence EDI Support Center
Email: EDIsupport@regence.com
Phone:

1 (800) 713-1693

Fax: 1 (877) 329-3342
Pharmacy contracting
Pharmacy Dept.
Pharmacies in:
Idaho 1 (800) 632-2022 Ext. 2245
Utah:

1 (800) 632-2022 Ext. 7724

TriWest/TRICARE
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Phone: 1 (888) TRIWEST (874-9378)

Customer Service Contact Information for your patients

Customer Service

Phone: 1 (208) 746-2671 or
  1 (888) 367-2117

Hearing Impaired

Phone: 1 (208) 798-2671 or
  1 (888) 367-2117 Ext. 2074

Innova and Engage

Phone: 1 (888) 367-2117

HSA Healthplan 2.0

Phone: 1 (877) 508-7359

General Latino Concierge

Phone: 1 (866) 218-9163

Innova and Engage & HSA 2.0 Latino Concierge

Phone: 1 (877) 280-3975

Coordination of Benefits

Phone: 1 (800) 632-2022 Ext. 6484

Maintenance of Benefits

Phone: 1 (800) 632-2022 Ext. 6252

Pharmacy Services

Phone: 1 (800) 632-2022 Ext. 2245
Brokers/Agents
Questions -- contact the Marketing Department
   
Individual:
Group:
   
   
   
Phone: 1 (800) 632-2022 Ext. 6255
Phone: 1 (800) 632-2022 Ext. 6256
Other Regence Products

Hours: 6 a.m. – 6 p.m. (PT), Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m. (PT).

For patients on other Regence products, please call the Core Group or Core Individual phone numbers listed above.

Fraud and Abuse

Hotline
Phone: 1 (800) 323-1693
Uniform Medical Plan

Providers have access to a designated Regence UMP customer service team Monday through Friday from 7 a.m. to 5 p.m. PST:

  • Providers may call 1 (888) 849-3682
Holiday Closure Schedule

Our offices will be closed for the following holidays:

2012
New Year's Day Monday January 2
President's Day Monday February 20
Memorial Day Monday May 28
Independence Day Wednesday July 4
Labor Day Monday September 3
Thanksgiving Thursday and Friday November 22-23
Christmas Monday and Tuesday December 24-25

 

 

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