| Provider Relations |
- New contract requests and questions on existing
contracts
- Agreement and ID number effective date issues
- Use the secure Physician
Information Update Form for
changes to:
- Address
- Tax identification (ID) number questions
or changes
- New location ID number requests
- Requests for education
|
Office Location |
Provider Relations
Regence BlueShield of Idaho
P.O. Box 1106
Lewiston, ID 83501 |
|
Provider Relations
Regence BlueShield of Idaho
P.O. Box 2560
Boise, ID 83701 |
|
Please contact us about any of
the above items using our request
for information form or call one of the numbers
listed. |
| Provider Center |
Register to use
our free, Web-online tool to:
- Verify patient coverage, benefit types and eligibility effective dates
- View patient benefit information, including office visit copayments
- View the status of your submitted claims and payment information
- Search for and view payment vouchers by provider name, voucher number or check number
|
Hours: 7 a.m.
to 5 p.m. (PT) |
| Technical
support: |
| Phone: |
1
(888) 427-0470 |
|
| Provider Customer Service |
Administrative Service Only (ASO) |
Hours: 7 a.m. to 5 p.m. |
|
| BlueCard® Customer
Service |
Hours: 8 a.m. to 4:30 p.m |
|
| Federal Employee Program |
Hours: 8:30 a.m. to 4:30 p.m.
Monday through Wednesday and Friday (Thursday
9 a.m. to 4:30 p.m.) |
|
HSA
Healthplan 2.0SM |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) |
|
Medical Products: Innova® and
Engage® (Core Group)
Dental Products: EncoreSM, ExpressionsSM and RadianceSM |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) |
|
Regence
Evolve Individual and Family products (Core Individual) |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) |
|
| Regence
MedAdvantage |
| Hours: 7 a.m. - 8 p.m., Monday
through Wednesday and Friday (Thursday 9 a.m. to
8 p.m.) |
|
| Regence
Bridge Medigap Products |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) |
|
Regence Life and Health |
Regence Life and Health sells both life products and health plans. Learn more.
|
|
Coordination of Benefits or Maintenance
of Benefits |
|
| Phone: |
1
(800) 632-2022 Ext. 6484 |
| |
|
| Phone: |
1 (800)
632-2022 Ext. 6252 |
|
Pre-authorization |
| Medical
Services Department: |
| |
|
| Pharmacy
Prior Authorization: |
|
| Phone: |
1
(800) 632-2022 Ext. 6558 |
| |
|
| Fax: |
1 (800) 884-4282 |
| Fax: |
Medicare Part D |
| |
1 (888) 335-3016 |
|
| Electronic
Transactions |
| Regence EDI Support Center |
|
| Pharmacy contracting |
| Pharmacy
Dept. |
| Pharmacies
in: |
| Idaho |
1 (800)
632-2022 Ext. 2245 |
| Utah: |
1
(800) 632-2022 Ext. 7724 |
|
| TriWest/TRICARE |
| Sign up for TRICARE
eNews |
| Phone: |
1 (888) TRIWEST
(874-9378) |
|
Customer Service Contact
Information for your patients |
Customer Service |
| Phone: |
1 (208)
746-2671 or |
| |
1 (888) 367-2117 |
|
Hearing Impaired |
| Phone: |
1 (208)
798-2671 or |
| |
1 (888) 367-2117
Ext. 2074 |
|
Innova and Engage |
|
HSA Healthplan 2.0 |
|
General Latino Concierge |
|
Innova and Engage & HSA
2.0 Latino Concierge |
|
Coordination of Benefits |
| Phone: |
1 (800)
632-2022 Ext. 6484 |
|
Maintenance of Benefits |
| Phone: |
1 (800)
632-2022 Ext. 6252 |
|
Pharmacy Services |
| Phone: |
1 (800)
632-2022 Ext. 2245 |
|
| Brokers/Agents |
| Questions
-- contact the Marketing Department |
| |
|
| Individual: |
| Group: |
|
| |
|
| |
|
| |
|
| Phone: |
1
(800) 632-2022 Ext. 6255 |
| Phone: |
1 (800)
632-2022 Ext. 6256 |
|
| Other Regence Products |
Hours: 6 a.m. – 6 p.m. (PT),
Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m. (PT). |
For patients on other Regence products, please call the Core Group or Core Individual phone numbers listed above. |
Fraud and Abuse |
| Hotline |
|
| Uniform Medical Plan |
Providers have access to a designated Regence UMP customer service team Monday through Friday from 7 a.m. to 5 p.m. PST:
- Providers may call 1 (888) 849-3682
|
| Holiday Closure Schedule |
Our offices will be closed for the following holidays:
| 2012 |
| New Year's Day |
Monday |
January 2 |
| President's Day |
Monday |
February 20 |
| Memorial Day |
Monday |
May 28 |
| Independence Day |
Wednesday |
July 4 |
| Labor Day |
Monday |
September 3 |
| Thanksgiving |
Thursday and Friday |
November 22-23 |
| Christmas |
Monday and Tuesday |
December 24-25 |
|
