Please contact us about any of the above items using
our request
for information form or call one of the numbers
listed.
| Provider Customer Service |
For general inquiries and claim questions |
1 (866) 699-8170 |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) |
|
| BlueCard® Customer
Service |
| Hours: 7 a.m. to 5 p.m. PST
Monday through Wednesday and Friday (Thursday 9
a.m. to 5 p.m.) |
1 (888) 526-5321 |
| Federal Employee Program |
|
| Hours: 7 a.m. to 5 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m. to
5 p.m.) |
1 (877) 668-4656 |
InnovaSM, EngageSM, ActivateSM, Health Savings
Account Healthplan 2.0SM |
| Hours: 6 a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. to 6 p.m.) |
1 (800) 475-1149 |
| Regence MedAdvantage |
|
| Hours: 7 a.m. - 8 p.m. Monday
through Wednesday and Friday (Thursday 9 a.m.
to 8 p.m.) |
1 (877) 508-7362 |
| Electronic Billing questions
and online set-up and support |
Regence EDI Support Center
Local (208) 798-2301
Toll Free 1 (800) 713-1693
Fax (877) 329-3342
Email: EDIsupport@regence.com |
| Regence Online Services |
For technical and security support please contact
Regence Online Services at
1 (888) 427-0470. |
| Pharmacy contracting - Pharmacy
Dept. |
Pharmacies in:
- Idaho 1 (800) 632-2022
Ext. 2245
- Utah 1 (800) 632-2022
Ext. 7724 |
| Coordination of Benefits or Maintenance
of Benefits questions |
COB Dept. 1 (800) 632-2022 Ext. 6484
Dual Dept. 1 (800) 632-2022 Ext. 6252 |
| Preauthorization/Precertification |
Medical Services Department
1 (800) 632-2022 Ext. 6558 |
| Brokers/Agents questions
-- contact the Marketing Department |
Individual 1 (800) 632-2022 Ext. 6255
Group 1 (800) 632-2022 Ext. 6256 |
| Members questions - contact
Customer Service |
Customer Service
1 (800) 632-2022 Ext. 6251 |
| TriWest/TRICARE issues |
1 (866) 731-1330
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