Uniform Glossary of Terms
Group Customer Service

Regence BlueShield of Idaho is headquartered in Lewiston with Sales & Marketing office locations in Boise, Coeur d’Alene, Pocatello and Twin Falls.

For questions regarding current benefits, claims status, billing or pharmacy benefits, please call our Toll Free Customer Service Number: 1 (800) 632-2022, or our hearing impaired (TDD) line: (208) 798-2074

For information about Employee Choice, InnovaSM Regence HSA Healthplan 2.0SM and Regence ReviveSM plans, call us toll-free at 1 (888) 367-2117.

For information about your Health Savings Account, please contact your financial institution. If your account is with HSA Bank, please contact them, toll-free, at 1 (877) 227-5110.

For questions regarding new business and renewals, please call the office nearest you:

Corporate Office - Lewiston
1602 21st Avenue
PO Box 1106
Lewiston, Idaho 83501
Phone: (208) 746-2671, #4
Fax: (208) 798-2097

Boise
1211 West Myrtle
Boise, ID 83702
PO Box 2560
Boise, Idaho 83701
(208) 336-2420
Fax: (208) 333-7888

Pocatello
1175 Call Place, Suite 100
Pocatello, ID 83201
(208) 234-0020
Fax: (208) 232-0032

Coeur d'Alene
2065 West Riverstone Drive, Suite 202
Coeur d’Alene, ID 83814
PO Box 2007
(208) 667-2761
Fax: (208) 765-2184

Twin Falls
No walk in member services available
(208) 736-0755

Fraud and Abuse Hotline: 1 (800) 323-1693